Frequently Asked Questions

Find answers to common questions about our collections and services

How do I determine the right size for me?

Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements to ensure the perfect fit for your body type.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure timely delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.

Do you restock items that are sold out?

Many of our core pieces are restocked regularly. We recommend signing up for 'Back in Stock' notifications on the specific product page to be alerted immediately.

How should I care for my JAKI garments?

Care instructions vary by fabric. You can find specific washing and handling directions on the inner care label of each garment or on the product description online.

Is international shipping available?

Yes, JAKI ships to over 50 countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.

Are your materials sustainably sourced?

JAKI is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and responsible manufacturing processes across our entire collection.